AI Agents
AI Customer Support Agent
An AI-powered support agent integrated with a helpdesk and order-management system, built to resolve routine order and shipping questions automatically while routing complex cases to a human.
The Challenge
Support volume was growing faster than the team could hire, and most tickets were repetitive order-status questions.
The Solution
We built an agent that reads order data directly from the store platform, answers routine questions with verified data (not guesses), and escalates anything outside its confidence threshold to a human agent with full context attached.
Deliverables
- AI support agent
- Helpdesk integration
- Escalation workflow
Outcomes & Impact
Demo project — outcome data will be added once real deployment metrics are available.
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